Support Technical Lead

You can be part of the team that enables significant service improvements for our people.

You’re an innovative tech enthusiast who wants to explore and create cutting-edge solutions. You'll have the opportunity to be part of an expert team that improves technology experiences, shaping the digital landscape for a seamless future.
 

In this role, you'll:

• Review and validate technical designs, acting as a subject matter expert for defect fixes and minor enhancements.

• Lead and manage service provider teams to deliver Level 2 and Level 3 support services effectively.

• Enable support teams to implement workarounds, conduct root cause analysis, and drive system stability improvements.

• Provide technical guidance and solution reviews involving Java/J2EE, Oracle databases, Spring, and Hibernate frameworks.

• Oversee and support issue tracking and collaboration using tools such as JIRA and Confluence.

• Support CI/CD pipelines and automation processes through DevOps tools and practices.

• Analyse and support systems handling Transport for NSW’s data domain, including vehicle positions and real-time tracking.

• Apply a strong understanding of XML-based data standards for the interchange and integration of transport information.

For more information, please view a copy of the role description and NSW info pack.
 

About you

• Proven experience working as a Technical Lead in both project delivery and production support environments.

• Expert-level knowledge and hands-on experience with databases including SQL, Oracle, PL/SQL, and T-SQL, as well as data modelling and design.

• Strong experience with Java-based technologies including J2EE, Spring, Hibernate, and application servers like Tomcat.

• Familiarity with DevOps tools and practices to support continuous integration and deployment processes.

• Working knowledge of cloud platforms, with AWS experience considered an advantage.

• Experience using application monitoring tools such as Datadog and Splunk is desirable.

• Demonstrated ability to work collaboratively with global delivery partners and cross-functional teams.
 

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. 

#LI-Hybrid

Join us
 

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This role is hybrid-friendly, meaning you can mix in-person days at your team’s home base location with remote days. 

What are you waiting for…? Connect with us.  Apply now!

Applications close: 11:59 pm Wednesday, 21 May 2025.

For more information about this role, please contact SRIVATSA.LAKSHMINARAYANA@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us. 

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