Learning Program & Support Coordinator

You can create a unique and lasting impact on our people.

You know that to make a meaningful contribution there needs to be connection and collaboration across the teams. Here’s your opportunity to help our people make a big impact.

In this role, you'll:

Join the Sydney Trains Workforce Capability & Learning team and this newly created role will see you play an active part in planning and scheduling complex Learning programs and providing exceptional customer service in resolving complex or escalated learner enquiries.

You will support the Manager in identifying inefficiencies and implementing opportunities for service delivery improvement across all areas of learning operations continuously improving processes, systems and the knowledge base and participate in regular quality and compliance assessments.

This fixed term opportunity is up to 18 months.

For more information on this position and business unit, view the role description and information pack.

About you

•Experienced in a Learning environment with a strong systems background

•Experience within a large-scale organisation in Learning & Development

•Strong stakeholder engagement skills – ability to work collaboratively in diverse structure with multiple stakeholders.

•Quick learner with the ability to learn and navigate various complex systems

 
•Strong skills using Excel, CRM systems and other learning management systems

•Experienced with document management systems – SharePoint will be highly regarded

•Must have clear communication; written and verbal

•Ability to adapt and learn new processes

•Ability to work in a dynamic environment & adaptable to change

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. 

At Sydney Trains, our rail services keep Sydney moving by putting our customers at the centre of everything we do. We work with our local communities to deliver safe, timely and efficient rail services 24 hours a day, seven days a week.

Our trains and network are evolving to meet the needs of our customers now and well into the future. We’re continuing to integrate technological innovations that help us deliver a smarter and more sustainable network.

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Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This role is hybrid-friendly, meaning you can mix in-person days at your team’s home base location with remote days. 

What are you waiting for…? Connect with us.  Apply now!

Applications close: 11:59 pm Wednesday, 18 June 2025.

For more information about this role, please contact YVONNE.HUGHES@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us. 

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