Aboriginal Targeted Part Time Customer Service Attendant

Together, we can make an impact on our communities.

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

In this role, you'll:

Be part of one of Australia's largest operational service delivery teams, and will be supported to build your career within Sydney Trains. As a Customer Service Attendant, you'll get hands-on experience and work with a group of enthusiastic individuals who are all about providing top-notch customer service and thrive on keeping everyone safe.

You will be the go-to person for helping passengers who need a little extra help during their journey, or simply a friendly smile to brighten their day!

You will gain some valuable experience through tasks such as flagging trains, using high-tech equipment, connecting with train crew and keeping the station in tip-top shape!

Please view the Role Description and the Customer Service Attendant Information Pack

About you

• You are of Aboriginal and/or Torres Strait Islander descent and identify as an Aboriginal and/or Torres Strait Islander person and is accepted as such by the Aboriginal and/or Torres Strait Islander community.
• Your positive and reliable attitude, formed across various customer-facing roles, will see you excel as a Part-Time Customer Service Attendant.
• You love working on the frontline, interacting with customers and the community, and that's a perfect fit for this role.
• Being part of a rostered shift environment and contributing to an organisation focused on positive changes in the community aligns perfectly with what you seek.
• You're self-driven and can work autonomously with initiative, which are key capabilities required for this position.
• Your strong work ethic and dedication to providing exceptional customer service will undoubtedly shine in this role.
• You must be available and willing to work rotating shifts including shift work, late nights, early mornings, weekends and public holidays. Extended hours may be necessary at short notice.  
• Own transport is beneficial as some shift start times are out of train operating hours.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

At Sydney Trains, our rail services keep Sydney moving by putting our customers at the centre of everything we do. We work with our local communities to deliver safe, timely and efficient rail services 24 hours a day, seven days a week.

Our trains and network are evolving to meet the needs of our customers now and well into the future. We’re continuing to integrate technological innovations that help us deliver a smarter and more sustainable network.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This role uses an Aboriginal-targeted recruitment process as part of Transport’s Anti-Discrimination Board of NSW (ADB) exemption 2022-2027/Government Sector Employment (GSE) rule 26. Our Aboriginal Employment Unit (AEU), run by a team of Aboriginal employees, is available to support current and prospective employees. For more information, email the AEU team at Aboriginal.Employment@transport.nsw.gov.au

This is an in-person, on-site role.

The full time pay rate for this position is $1,241.50 per week PRO RATA, including the Industry Allowance. As a part time employee, you will be paid on a pro-rata basis calculated on your agreed hours of work. In addition you will also receive Superannuation and Annual Leave Loading benefits.

For permanent positions in the NSW Public Sector, you need to be an Australian Citizen or Permanent Resident. For most Temporary jobs, you need a visa that gives you permission to work in Australia. To be considered for these roles you must be 18 years of age.

Applicants will need to complete merit based selection activities and will be subject to satisfactory medical, drug & alcohol and criminal record checks as part of the selection process.  

Important note: The Customer Service Attendant position is Permanent Part-Time working a minimum of 40 hours per fortnight. You will be required to work a rotational roster where your days, start and finish times will vary based on business requirements.

A Talent Pool will be created for current and future permanent part time positions over the next 18-month period. If you are deemed suitable at interview and a vacancy arises, you may be contacted and asked to complete pre-employment checks.

What are you waiting for…? Connect with us.  Apply now!

**Please note Transport for NSW cannot accept applications or CV's sent directly to the recruiter. You will need to apply directly to the job online.**

Applications close: 11:59pm Sunday 2nd March 2025

For more information about this role, please contact  Manisha Singh on manisha.bains@transport.nsw.gov.au.

People living with disability are supported throughout the recruitment process and at work. Visit Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.

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