Area Manager Central

You're passionate about a career delivering solutions that impact millions. 

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

In this role, you'll:
Joining the NSW Trains Service Delivery team as the Area Manager for Central you will play a pivotal role in Central’s thriving transport, our largest depot. As a key leader managing the cross-functional customer service team across station and train crew functions you will have the opportunity to focus on increased community and customer engagement and drive community engagement in one of our busiest regions.  This is a strategic and autonomous role, with a focus on people leadership and people engagement in a complex customer focused operational and geographically dispersed environment.

This role will see you motivate and lead a largely frontline team, to ensure safe and efficient customer service and train operations focusing on a ‘one team’ approach. You will also lead the operation and delivery of Train services and customer service delivery on stations including facilities, security, staff presence and station presentation.
This is a permanent role.

For more information on this position and business unit, view the role description and information pack.

About you
You will be strong people leader and draw upon your extensive leadership experience to foster a culture of accountability and performance both within your own team and when collaborating with multiple stakeholders, including representatives from the community and NSW TrainLink teams.
We are looking for a forward thinking and strategic manager that has demonstrated experience of making it happen in a complex and changing environment. You’re a people’s person who has a genuine interest in the success of your team but you can also hold people accountable at the same time.
Your strong stakeholder engagement skills will see you successfully engage and influence multiple stakeholders in a complex customer focused operational.  You have demonstrated experience in a complex customer focused operational and geographically dispersed environment. 
You have demonstrated effective management of cross functional teams with critical  dependencies on service provision and customer satisfaction in a rail or transportation environment.

You demonstrate an understanding of supporting transformational change and you don’t shy away from having tough conversations or making difficult decisions in the interest of our customers, the people of NSW.

 
Just like us, you put customers at the centre of every decision you make, and draw satisfaction from the knowledge that you are making a real difference working on services that connect people and communities.

As a senior manager with NSW TrainLink, you will be empowered to make decisions that have a meaningful impact while guiding, motivating and educating team members.

Who we are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

At NSW TrainLink, we help connect passengers all over NSW and beyond. Our regional network of trains and coaches provide valuable links between regional and metropolitan centres across NSW and between neighbouring states and territories.

Our services support thriving regional communities and economies by helping people access the things that are important to them, and by bringing visitors to our stunning regions.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This is an in-person, on-site role.

What are you waiting for…? Connect with us.  Apply now!

Applications close: 11:59 pm Sunday, 22 June 2025.

For more information about this role, please contact YVONNE.HUGHES@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us. 

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