Business Analyst - DSBI - Temp Opportunity Up to 7 Months

You can influence outcomes and meet diverse challenges.

Work in an organisation based on purpose, structure and process. You know that to make a meaningful contribution to our community and economy, there needs to be diligence in our operations.
 

In this role, you’ll:

• Work with our Digital Systems Business Integration team and play a pivotal role in helping our organisation adapt to new technologies. Your focus will be on the people and processes and the change required to integrate these innovations into daily operations. You’ll be responsible for translating complex system changes into clear, practical processes, ensuring the transition is seamless and effective for all involved. 
• Conduct interviews and workshops with key stakeholders and operational teams to gather insights, understand existing workflows, assess the impact of new technologies and update existing documentation. You’ll map and document current and future state processes to provide clear, actionable insights to help staff adapt to new systems.
• Develop/ amend or refine new and existing documentation for Digital Systems.

This is a fixed term, full-time opportunity to 31/12/2025 located at Sydney CBD.  
 
For more information on this position and business unit, view the role description and information pack.
 

About you

• Demonstrated experience as a Business Analyst with a focus on change management for large-scale projects, ideally within a regulated environment. Exposure to digital systems or large scale technology programs is ideal.
• Experience capturing current and future state procedures, with a strong ability to understand workflows, gather requirements, map business processes, and then update documentation to ensure operational readiness and enable new ways of working.
• Clear communicator able to engage with frontline staff and Subject Matter Experts to uncover workflows, gather insights and clearly understand and articulate the impacts of the changes. You also bring strong collaboration and adaptability skills, able to work effectively with various teams and stakeholders to navigate change, while being flexible and solution-oriented in a fast-paced environment.
• Proficiency in tools like Visio, PowerPoint, Word, Excel, or similar tools.

If you're passionate about making a meaningful impact and want to play a key role in one of the most transformative projects in Sydney’s rail history, we’d love to hear from you! 
 

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

At Sydney Trains, our rail services keep Sydney moving by putting our customers at the centre of everything we do. We work with our local communities to deliver safe, timely and efficient rail services 24 hours a day, seven days a week.

Our trains and network are evolving to meet the needs of our customers now and well into the future. We’re continuing to integrate technological innovations that help us deliver a smarter and more sustainable network.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This is an in-person, on-site role.

What are you waiting for…? Connect with us.  Apply now!

Applications close: 11:59 pm Sunday 25th May 2025.

For more information about this role, please contact RENEE.CAMPBELL@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your

talent team member to arrange any adjustments to how you interact with us. 

Need some help with your application? Take a look at our application tips video series.

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