Director Project Delivery Communications

As Director, Project Delivery Communications, you’ll shape how we engage, inspire, and earn trust across communities as we deliver some of the most complex and high-impact transport projects, products and services in NSW.

You’ll lead from the heart of our newly established Strategy, Insights and Customer Experience branch—working at the intersection of infrastructure delivery, community voice, and strategic outcomes.

You’ll champion a culture of collaboration, innovation, and excellence, building an environment where teams thrive, partnerships grow, and our work reflects the voices of those we serve.

In this role, you’ll:

• Lead the charge on communications and engagement for some of NSW’s most significant transport infrastructure projects and services in delivery —where what you say, and how you say it, matters.
• Partner closely with senior leaders and delivery teams to ensure every interaction is strategic, inclusive, and impactful.
• Act as the voice of the community, providing expert guidance on stakeholder issues and ensuring that engagement efforts are grounded in transparency and empathy.
• Inspire and lead a high-performing team of engagement professionals, and act as a trusted strategic adviser to leaders across the organisation.
• Build public trust by turning complex challenges into clear stories, helping communities understand the ‘why’ behind our decisions.
• Work across diverse regions, communities, and cultures—especially Aboriginal communities—embedding culturally respectful engagement at every stage.

This is an ongoing Transport Senior Service Executive (1B) roles. Please see the role description and Information Pack Information Pack for more information. 

About you

• You’re a purpose-driven leader who sees beyond the project plan—and knows how to turn communication into connection and action.
• You’re a strategic thinker who thrives in complexity—and knows how to lead with clarity, purpose, and heart.
• You’ve worked on major infrastructure projects and know how to balance delivery imperatives with community expectations.
• You’re a collaborative leader who understands how to navigate matrixed environments and build strong partnerships with internal teams and delivery contractors.
• You’re confident managing high-impact, often sensitive stakeholder issues—and can provide clear, actionable advice that cuts through the noise.
• You’re passionate about engagement that makes a difference—driving results that reflect community needs and build long-term trust.
• You lead by example, creating a team culture that is inclusive, empowering, and committed to continual improvement.
• You love working in a team that has each other’s backs, knows how to have a laugh, and celebrates the wins (big or small) together. Because doing great work is even better when you're doing it with great people.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This role is hybrid-friendly, meaning you can mix in-person days at your team’s home base location with remote days. 

What are you waiting for…? Connect with us.  Apply now!

Applications close: 11:59 pm Friday 13th June 2025.

For more information about this role, please contact EFFIE.ROGARIS@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us. 

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