Head of Intercity Services (Temporary Opportunity up to 15 months)

You see the big picture, you’ve always worked on a grand scale, and now you’re ready to re-focus on grand impact.

You’re highly experienced, but this role will surprise you. Get ready to deliver services to an organisation that affects millions of passengers.

Lead our Intercity Services branch, responsible for operating intercity train services and intercity stations from Central Station to regional centres across NSW.

 
Reporting to the Chief Executive you will be an integral part of our Leadership Team. In this role you will hold the accountability for the leadership of strategic direction, operations and performance to ensure the the delivery of safe and reliable Intercity services.

In this 15 month position, some of your key responsibilities will include:

• Leading the ongoing integration of Intercity services into Sydney Trains.
• Building leadership capability within the Intercity services branch.
• Leading the operational performance and safety of the branch.
• Ensuring the modernisation of technology and systems is rolled out across the branch.
• Leading and empowering branch management teams, ensuring performance, benchmarks and customer satisfaction measures are set and achieved.
• Identifying opportunities for ongoing enhancements to deliver operational programs and services.

Please see the role description and Information Pack for more information

About You

You are an experienced operational leader looking for an opportunity to build world class services within an organisation that is subject to high levels of public scrutiny:
 

• You will have demonstrated experience at a high reliability organisation developing, leading, and driving change, while maintaining a commitment to operational service efficiency and outcomes.
• You will possess strong experience resolving service performance issues.
• You bring deep experience building a team culture of performance.
• You are a passionate leader and have a passion for building the engagement of a workforce to high levels.
• You have strong stakeholder management skills with experience in leading a function within a high reliability / high risk working environment within a large and complex industrial and/or public sector organisation.
• You bring the ability to articulate complex concepts and put forward compelling arguments and rationales to all levels and types of audiences.
• You are experienced in creating, delivering and maintaining clear outcomes focused service delivery frameworks across a large scale, operational organisation.
• You bring a strong understanding of the machinery of government and how to get things done in the public sector.
• You will understand the balance of addressing customer requirements whilst adhering to other regulatory, policy, government and operational conditions.

Who we are

Sydney Trains provides train services throughout the Sydney metropolitan area and was established in July 2013.  Our mission is to keep Sydney moving by delivering safe, clean, reliable, customer-focused and efficient rail services.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This role is hybrid-friendly, meaning you can mix in-person days at your team’s home base location with remote days. 

What are you waiting for…? Connect with us.  Apply now!

Applications close: 11:59 pm Friday 11th July 2025.

For more information about this role, please contact ALEX.BURR@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us. 

Need some help with your application? Take a look at our application tips video series.

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