Lead Service Planner (Temporary Opportunity up to 22 months)

You want a job that helps bring efficient and accessible transport services to millions of people.

Here's your chance to design and deliver efficient, customer-focused services that also enhance accessibility, sustainability and overall quality of living for more people than you've imagined.

In this role, you'll:
Join our Integrated Public Transport Planning team as a Lead Service Planner.

Building on the work of the Bus Industry Taskforce, Transport’s Medium-Term Bus Plan sets a vision for bus service improvements across NSW over the next decade. As part of a multi-disciplinary business case team, you’ll lead the service planning activities to prioritise, refine, and make the case for service improvements within Sydney.

You will provide strategic input, and evidence based analytical support services, technical knowledge and advice on issues relating to integrated transport as it relates to the Bus Service Improvement Program.

Partnering with key stakeholders and SME’s you will play a lead role in the development of business cases via detailed analysis, working through solutions to optimize operations within the confines of funding, and to create the best outcomes for the people of NSW.
 
This role will see you play an integral role in shaping the future public transport service across Sydney.

This is a temporary, full-time opportunity up to March 2027, and offers flexible, hybrid working from our Elizabeth Street, Sydney office.

For more information on this position and business unit, view the role description and information pack.

About you
You are an experienced Lead Service Planner, ideally with expertise in public transport planning and demonstrated experience leading a team.

You are a critical thinker with the confidence and ability to deliver outcomes by solving complex problems in a dynamic environment. You show creativity and perseverance when faced with multiple tasks and challenges, and you have the ability to pivot and adapt when priorities change.

You will use your excellent communication and interpersonal skills to build genuine relationships with an array of stakeholders, and you’ll have the ability to negotiate and influence outcomes. Your experience with technical report and/or business case writing, developing presentations and communicating technical information to a varied range of stakeholders is highly desirable.

Tertiary qualifications in a relevant field would be beneficial, although not essential.

Who we are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This role is hybrid-friendly, meaning you can mix in-person days at your team’s home base location with remote days. 

What are you waiting for…? Connect with us.  Apply now!

Applications close: 11:59 pm Monday, 9th June 2025.

For more information about this role, please contact ELLA.SCOTMAN@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us. 

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