Project Officer Cleaning Improvement

You want to play a part in making NSW a better place to work, live and travel.

This is your opportunity to broaden your experience and perspectives, step out of the confines of a standard project role and expand your scope of work with an interconnected ecosystem of industry professionals.

In this role, you'll:

Work across teams to manage contractor engagement, drive continuous improvement, and ensure the smooth operation of cleaning activities, from conducting risk assessments to overseeing governance and reporting.

Your responsibilities will include supporting and delivering sustainable cleaning management projects, preparing project documentation, reports, risk assessments, and submissions, and coordinating cleaning-related improvement activities and business planning. Your ability to coordinate improvement initiatives and business planning will directly impact the quality and efficiency of cleaning services, fostering a positive experience for staff and customers alike.

You’ll also manage contracts and engage with stakeholders to optimise outsourced station cleaning, while monitoring and enhancing governance and quality assurance within cleaning programs.

Additionally, you’ll be responsible for regular project reporting and communicating progress to senior stakeholders, ensuring safety compliance in line with Sydney Trains' requirements, and implementing and managing administrative and project tools, such as Excel, Equip, and TRIM.

This is a permanent full-time opportunity.

For more information on this position and business unit, view the role description and information pack.

About you

You’re a resilient, proactive, and solutions-focused Project of Program Officer with proven project or program support experience - ideally within transport, engineering, fleet, or cleaning-related services.

You’re not just organised - you thrive under pressure, make sound judgements, and aren’t afraid to pick up the phone to resolve complex issues.

You’re systematic and confident in engaging senior stakeholders, are skilled at navigating difficult conversations with professionalism and tact and have strong time management and prioritisation skills when working in a fast-paced environment.

You’re comfortable working independently and driving initiatives from start to finish and have excellent communication, reporting, and documentation skills.

You demonstrate proficiency in tools like Excel, Equip, Outlook, Word, PowerPoint, TRIM.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

At Sydney Trains, our rail services keep Sydney moving by putting our customers at the centre of everything we do. We work with our local communities to deliver safe, timely and efficient rail services 24 hours a day, seven days a week.

Our trains and network are evolving to meet the needs of our customers now and well into the future. We’re continuing to integrate technological innovations that help us deliver a smarter and more sustainable network.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This role is hybrid-friendly, meaning you can mix in-person days at your team’s home base location with remote days.

What are you waiting for…? Connect with us.  Apply now!

Applications close: 11:59 pm Sunday, 1st June 2025.

For more information about this role, please contact SHARON.CHARLES@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.

Need some help with your application? Take a look at our application tips video series.

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