Senior Operational Comms Officer

You crave a career that pushes you, where you'll meet challenges head on and you're guaranteed to grow. 

You're ready to help shape our narrative. Your expertise will amplify the impact of initiatives, foster public trust and ensure our stakeholders are engaged and empowered by what we do.

In this role, you'll:
Support the planning and delivery of operational communications, wayfinding, and customer engagement plans for multi-modal replacement bus services.

Collaborate with operators, internal teams, and external partners to ensure clear, timely, and accurate information during planned transport disruptions.

Develop and implement communication strategies in partnership with the Alternate Transport Planning and Communications teams.

Provide on-ground support and lead initiatives to improve customer experience during replacement bus operations and other disruptions.

Join a fast-paced, collaborative team focused on delivering high-quality passenger outcomes and continuously enhancing communication processes.

This role is fixed-term with a duration till May 2026

Transport for NSW is currently in consultation to determine our workplace presence proposal which could see non-frontline employees primarily required to work from an approved office location under a hybrid agreement. This particular role is currently based at our Sydney CBD hub at Elizabeth Street.

The proposed changes do not impact the availability of flexible, hybrid working arrangements at Transport. We remain committed to providing an inclusive working environment and supporting all employees to work effectively and productively.

For more information on this position and business unit, view the role description and information pack.

About you
Demonstrated experience assessing complex information and contributing to the development of effective communication strategies.

Proven ability to support the successful delivery and implementation of operational programs, particularly in transport or related sectors.

Strong stakeholder management skills, with experience liaising across internal teams and external partners to gather information and coordinate communication efforts.

Excellent communication and interpersonal skills, able to convey clear, timely messages to diverse audiences.

Proactive and solutions-focused mindset, with a track record of identifying and implementing improvements in communication processes.

Ability to thrive in a fast-paced, collaborative environment while managing competing priorities effectively.

Who we are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. 

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Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This role is hybrid-friendly, meaning you can mix in-person days at your team’s home base location with remote days. 

What are you waiting for…? Connect with us.  Apply now!

Applications close: 11:59 pm Wednesday, 2 July 2025

For more information about this role, please contact JACKIE.BRILLAS@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us. 

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