Senior Operations Officer (Temporary opportunity up to 22 months)

If you’re after impact, there’s no other organisation in Australia that delivers work on this scale.

Here's your chance to design and deliver efficient, customer-focused services that also enhance accessibility, sustainability and overall quality of living for more people than you've imagined.

In this role, you'll:
Join our Light Rail Contracts team within our Public Transport branch as a Senior Operations Officer, where you will support in the procurement and delivery of light rail services.

You will play a key role in operational and service delivery aspects of the light rail including performance management, incident management, environment and asset management and service delivery for key cultural and sporting events. You will also assist in the day-to-day management of service contracts with transport service providers across the sub-branch to ensure that they comply with their contractual obligations, including performance standards.

This role will see you working closely with internal and external stakeholders such as contractors, our Major Events team, and the Transport Management Centre, along with other agencies, and will involve participating in meetings and forums with service providers and industry representatives to drive better customer outcomes, improved performance, efficiencies, and value for money.

This is a temporary, full time position up to April 2027 and offers hybrid working from our Elizabeth Street, Sydney office.

For more information on this position and business unit, view the role description and information pack.

About you
You have proven knowledge and experience in contract management, performance management, and operations, preferably in a rail transport environment, along with an understanding of commercial and contract law, and public sector statutory requirements.

You will hold relevant qualifications in procurement, contract management, law, commerce, business operations or economics and/or equivalent industry experience. In addition, well-rounded experience in operational planning, and the ability to work flexibly and efficiently in a dynamic environment will see you succeed in this role.

Your stakeholder management expertise, ability to influence, and negotiate and collaborate with all levels of stakeholders, along with strong communication skills, will see you drive performance and deliver outcomes for our customer.

Who we are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This role is hybrid-friendly, meaning you can mix in-person days at your team’s home base location with remote days. 

What are you waiting for…? Connect with us.  Apply now!

Applications close: 11:59 pm Sunday, 6th July 2025.

For more information about this role, please contact ELLA.SCOTMAN@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us. 

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