Senior Product Lead

You’re someone who wants to create outcomes that have a real impact on the people of NSW.

Here's your chance to design and deliver efficient, customer-focused services that also enhance accessibility, sustainability and overall quality of living for more people than you've imagined.

In this role, you'll:
Work as part of a Product team with responsibility for the end-to-end product lifecycle of a key ticketing product used by millions of customers every day.  Ensure alignment of customer outcomes as part of key strategic programs within TfNSW such as Opal Next Generation Program.

As part of a network wide upgrade, the ONGprogram aims to provide customers with greater choice when travelling on the Opal network, including the introduction of a digital version of the Opal Cards that customers can store in their digital wallets and providing customers with an increase in new technologies for improved journey planning, payment options and information access.

This role will see you support the end-to-end product lifecycle for critical payment and ticketing products. This includes managing the contactless payments ticketing product, used by c.1M customers every day. You'll work closely with design teams to shape best-in-class customer and user experiences, while collaborating with internal and external technical teams to ensure both customer and organisational outcomes are delivered.

You’ll define and prioritise these outcomes, continuously track product usage and performance over time, and use insights to drive improvements and innovation. This is a highly collaborative and strategic role, requiring a strong understanding of the product landscape, customer needs, and technical delivery to ensure the success and evolution of one of the state's largest payment networks.

For more information on this position and business unit, view the  role description and information pack.

About you
Your customer-centric mindset, strong product management expertise, and domain knowledge in payment processing or payment card issuing, will see you navigate technical challenges, influence diverse stakeholders, and lead the delivery of products that meet real customer needs. You’ll bring a self-starter, proactive approach and the ability to engage confidently across business and technical teams, ensuring alignment on outcomes.

You're recognised as a strong communicator and collaborative problem-solver, skilled at managing complex stakeholder environments. You are experienced in product lifecycle management, engaging cross-functional teams and navigating both technical and organisational priorities in high-stakes, customer-facing environments.

Who we are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. 

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This role is hybrid-friendly, meaning you can mix in-person days at your team’s home base location with remote days. 

What are you waiting for…? Connect with us.  Apply now!

Applications close: 11:59 pm Wednesday 16th July 2025.

For more information about this role, please contact KIM.JOYCE@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us. 

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