Customer Service Attendant - South Coast Talent Pool

You’re someone who wants to create outcomes that have a real impact on the people of NSW.

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

In this role, you'll:

Provide exceptional customer service and provide streamline experiences when assisting passengers with inquiries and connecting them to regional services.

Manage a broad range of day-to-day station operations as well as manage the station presentation, cleaning and general maintenance.

Work with our train crew and other stakeholders to ensure that all safety standards are met and manage any potential safety risks that may arise and impact staff and passengers.

Important note: The Customer Service Attendant position is Permanent Part-Time working a minimum of 40 hours per fortnight. You may be required to work a rotational roster where your location, days, start and finish times may vary based on business requirements.

You also may be required to work additional hours at short notice with the potential for overtime and work at other locations.

The full-time rate of pay for this position is $1241.50 per week, including the Industry Allowance.

As a part-time employee, you will be paid on a pro-rata basis calculated on your agreed hours of work. In addition, you will receive superannuation, and annual leave loading benefits up to 5 weeks annual leave.

Note: A Talent Pool will be created for current and future temporary and permanent, part-time and full-time positions for the next 18-month period in South Coast Region.

If you are deemed suitable at interview and a vacancy arises in your preferred location, you may be contacted and asked to complete pre-employment checks.

For more information on this position and business unit, view the role description and information pack.

About you:

You are enthusiastic and have a passion to work within your local community; you want to be on the frontline and the first point of contact when our passengers arrive at the station.

You are resilient and have outstanding interpersonal skills to provide clear and accurate instructions and can manage difficult conversations with a diverse range of people from all walks of life.

You are confident and can problem solve and make prompt decisions under pressure whilst working alongside a variety of stakeholders in a safety focused operational environment.
 
Your own transport is beneficial as some shifts start out of train operating hours.

Who we are:

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

At Sydney Trains, our rail services keep Sydney moving by putting our customers at the centre of everything we do. We work with our local communities to deliver safe, timely and efficient rail services 24 hours a day, seven days a week.

Our trains and network are evolving to meet the needs of our customers now and well into the future. We’re continuing to integrate technological innovations that help us deliver a smarter and more sustainable network.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This is an Aboriginal-identified role as it involves the development and delivery of services and programs which impact or require liaison with Aboriginal people and/or communities. Our Aboriginal Employment Unit (AEU), run by a team of Aboriginal employees, is available to support current and prospective employees. For more information, email the AEU team at Aboriginal.Employment@transport.nsw.gov.au

This is an in-person, on-site role.

What are you waiting for…? Connect with us.  Apply now!

Applications close: 11:59 pm, Sunday 17th August 2025

For more information about this role, please contact DYANNA.HERNANDEZ@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us. 

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